1. Overview
We strive to provide high-quality internet installation and setup services. This Refund Policy explains when refunds may be issued and the conditions that apply.
By booking or using our services, you agree to this Refund Policy.
2. Eligibility for Refunds
Refunds may be considered under the following circumstances:
- The service was not provided due to our fault
- An appointment was canceled by us and not rescheduled
- A technical issue prevented service completion and cannot be resolved
Refund eligibility is determined on a case-by-case basis.
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Service was successfully completed
- Issues caused by your internet service provider (ISP)
- Problems due to incompatible, faulty, or customer-owned equipment
- Delays or failures caused by lack of access to the premises
- Change of mind after service completion
- Missed appointments or late cancellations
4. Cancellation Policy
- Cancellations must be made at least [24/48] hours before the scheduled appointment
- Late cancellations or no-shows may result in a cancellation fee
- Same-day cancellations are generally non-refundable
5. Partial Refunds
Partial refunds may be issued if:
- Only part of the service could be completed
- The issue was partially resolved
Any partial refund amount will be determined based on the work completed.
6. Processing of Refunds
- Approved refunds will be processed within [5–10] business days
- Refunds will be issued using the original payment method
- Processing times may vary depending on your payment provider
7. No Guarantee of Internet Performance
We do not guarantee internet speed, uptime, or service quality, as these are controlled by third-party internet service providers. Refunds will not be issued based on performance issues outside our control.
8. Contact for Refund Requests
To request a refund, please contact us with your service details:
Email: Support@accurateconnectivity.com
Phone: (866)-903-4606
All refund requests must include your name, service date, and reason for the request.
9. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page.